Microsoft Teams provides all information relating to voice calls made externally to the operator (PSTN), through call logs (similar to a PABX).
However, for efficient expense control, it is necessary to have visibility not only of the records of calls made in Teams, but also of reports that highlight the relative costs of calls made, and that are also capable of indicating, in a friendly and easy way, other information that helps in controlling the efficiency and productivity of the organization.
In this regard, with the aim of complementing the IP telephony solution in Microsoft Teams, Softline has in its UcaaS portfolio – Unified communication as a Service, an application called Total Voice, which can be integrated into the Microsoft Teams Tenant of any organization and bring a variety of useful information, such as:
- Total cost of calls made within the company.
- Total cost of calls made per user.
- Total cost of calls made by cost centers.
- Top 10 most expensive calls (made by the company).
- Top 10 users who spent the most minutes on calls made.
In addition to the information above, Total Voice provides a range of useful information that will help your company strengthen its relationship with its customers and improve the quality of its service.
A report that highlights exactly this is the “uncompleted calls” report that is part of the Total Voice application.
In this report, your company will be able to buy telemarketing data information about which external numbers contacted you, which could be potential customers.
With this, your company will be able to review strategies that aim to guarantee a better quality of service.
4 – Flexible implementation with preservation of investments made.
Many companies may imagine that migrating to IP telephony it is often difficult for owners to Teams will entail a complete replacement of the existing IP telephony park, however, this statement is not unanimous in several scenarios.
Let’s look at some possibilities for implementing Microsoft Teams, while preserving previously existing resources:
- Reusing SIP phones – As we saw at the australia database directory of this article, Microsoft allows you to reuse different models of telephone devices (SIP standard) through the SIP Gateway service.
- Reuse of the existing IP telephony system – It is perfectly possible to integrate an existing IP telephony system with Microsoft Teams, using a Session Border Controller solution for this purpose. With this, the company can not only preserve the investments made in the past, but also gradually migrate its respective extensions to Microsoft Teams.
What does your company need to implement Microsoft
Teams as its respective IP telephony solution?
In addition to the necessary Teams Phone licensing, the implementation of Teams Phone requires that other additional elements be analyzed, mainly regarding the connection to the public network.
Microsoft currently has the following options for implementing public networking in Microsoft Teams:
- Phone System (Teams Phone) with your own PSTN carrier by using Operator Connect – In this option, the company selects (according to its respective country) a Carrier (PSTN) that is available in the Microsoft list for Operator Connect. For this, the Carrier will manage the PSTN call services and Session Border Controllers (SBCs).
- Phone System (Teams Phone) with your own PSTN carrier by using Direct Routing – In this option, your company can integrate with an existing Operator, through a certified Session Border Controller – SBC solution. To do this, your company will need to contract an SBC solution, as well as a public telephone network (PSTN).
