With this evolution of learning, the chatbot not only better understands the profile of customers, but also asks questions more aligned with them and their moment, in addition to offering solutions to their demands with agility and efficiency.
Therefore, the chatbot enhances the customer experience, in addition to making the work of agents easier, since it can solve a large part of the demands, causing assistants to feel less overwhelmed and focus on other tasks.
What is a support ticket and what is it for?
A support ticket is defined as a record of a service request generated within a customer service platform. This digital document serves to facilitate the work of agents and optimize the user experience.
Each time a support ticket is rcs data generated, it is assigned a number that helps to organize and control in a more optimized and precise way the interactions between the company and consumers.
In addition, this solution can be used for different types of requests, such as information, complaints, opening service orders, among others.
Keep reading this article to find out what the support ticket is for.
What information does a support ticket contain?
Before explaining what the ticket is for, we will tell you what information a support ticket contains . Within this tool, it is possible to record all the details of the service provided: date, time, negotiations, among other data.
The information how to search for strategic keywords for your business? contained in a ticket may vary depending on the software chosen, but generally includes:
Some ticketing systems allow you to create custom fields to collect more information related to the request. Having more data b2b phone list helps to provide a faster and more efficient service.
To learn more about data systematization, we recommend reading: What is a form? 4 essential features .
What is the support ticket for?
Now that you know what a support ticket is and what information it contains, we’ll explain what it’s used for. A support ticket records customer requests, documents technical issues, and follows up on reported queries or incidents.
