Imagine being able to manage all your customer interactions in one place. With Letalk, you can centralize your communication on WhatsApp, making it easier to track conversations, metrics, and team performance. In addition, the platform allows you to include multiple agents, ensuring that all messages are quickly and in an manner.
1. Smart Bot: Automatic and personalized service
Letalk’s Bot is one of the platform’s most powerful features. With it, you can create automated and highly personalized customer service flows, ensuring that your customers receive fast and accurate responses, 24 hours a day.
How does it work? You define conversation flows, including conditional responses, cross-departmental transfers, and tagging for segmentation.
Advantages: Reduces the need for human intervention, speeds up service and ensures that no message is left unanswered.
2. Integrations: Connect to the tools you already use
Letalk integrates with over 90 tools on the market, such as CRM ( HubSpot , RD Station and ActiveCampaign ), spreadsheets (Google Sheets), payment platforms like Hotmart and more. This means you can centralize your operations and automate processes without needing advanced technical knowledge.
Practical example: Integrate Letalk into your e-commerce and send automatic messages to customers who abandoned their cart, increasing customer contact and conversion rate.
3. URA (Auditory Response Unit): Professional and organized service
Letalk’s URA is a feature that allows you to create audio or text service menus, directing the customer to the correct sector or information quickly and efficiently.
How does it work? The customer is given country email list options such as “Talk to sales”, “Check order status” or “Talk to technical support”.
Advantages: Improves the organization of service, reduces waiting time and offers a more professional customer experience.
4. Transparent Inbox: Centralize and manage all conversations
Letalk’s Transparent Inbox is a tool that allows you to manage all your WhatsApp conversations in a single panel, even if they are linked to different phone numbers.
How does it reflections on the mexican software industry work? You view and respond to all messages centrally, with the possibility of including multiple agents.
Advantages: Facilitates communication management, improves team productivity and ensures that no messages are lost.
5. Bulk Mailing: Efficient communication with thousands of customers
With Bulk Sending , you can send personalized messages with a daily limit of 1,500 messages. This feature is ideal for marketing campaigns, promotions, and reminders.
How does it work? You czechia businesses directory create the message, select the contact list and schedule it to be sent. Letalk takes care of the rest, including a 12-second timer between messages to avoid blocking.
Advantages: Increases the reach of your communication, saves time and ensures that your messages reach customers efficiently.
6. Support Specialists: Count on professional help whenever you need it
How does it work? Letalk offers recorded training, support materials and personalized assistance to help with the configuration and use of the platform.
Advantages: You don’t need to be a technology expert to use Letalk. With the support of the team, everything becomes simpler and more efficient.
7. Platform Stability: Uninterrupted Communication
One of Letalk’s great differentiators is the platform’s stability. With a robust and reliable infrastructure, the tool ensures that your WhatsApp communication works flawlessly, 24 hours a day.
How does it work? Letalk uses high-performance servers and backup systems to avoid outages or interruptions.
Advantages: You can trust the platform to keep your communication fluid and worry-free, even in times of high demand.
8. Official API and Web API: Advanced and Custom Integrations
Letalk offers two integration options to meet your business needs: the Official WhatsApp API and the Web API. These tools allow you to connect Letalk to internal systems, custom applications, and other platforms securely and efficiently.
