Customer control , besides being a Centralizes all practice that encourages us to sell more products, helps to convert buyers into brand ambassadors. It is a process that seeks to transcend the first purchase to focus fully on the customer experience , in order to create a long-term relationship with them.
Did you know that having loyal phone number database customers is essential to growing your organization? On average, repeat customers spend 33% more than new ones, according to data from Invespcro .
In addition, customer monitoring is a way to analyze customer service and support and improve customer experience. By doing so, we encourage word-of-mouth advertising and positive recommendations in the community (online – offline).
Monitor and manage requests more optimally and accurately;
You may be interested in reading: “Word of mouth advertising: definition, characteristics and advantages for companies” .
In this article we tell you how customer monitoring can help you keep track of your customers and work on retention. We also show you tools you can implement to manage your customer portfolio.
Sometimes we think that to sell more it is necessary to reach more people with advertising campaigns. However, the benefits of implementing a customer control strategy to improve their experience are greater and less expensive than attracting new buyers .
Conduct good customer management and follow-up. Why is it important? Centralizes all
A study by Flowtown found that retaining a customer is 6 to 7 times cheaper for companies than acquiring a new one. On kpis in digital marketing. what are they and how to use them? the other hand, 84% of companies that improved their customer experience reported higher revenues, according to the Dimension Data report .
Given the relevance of this data, what is the best way to retain a customer? The most effective option is to focus on the customer service b2b phone list you offer. Selling a product is a process in which emotional rather than rational mechanisms intervene. In fact, according to Bain & Company , a buyer is 4 times more likely to go to the competition if they receive deplorable service than if they consider the price to be too high.
Simply put, customer monitoring is how you keep track of your customer portfolio .
